Privacy Policy

Concrete Maintenance and Solutions, LLC
Last Updated: December 1, 2025

Concrete Maintenance and Solutions, LLC (“we,” “us,” or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or use our services, in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Who We Are (Data Controller)

Concrete Maintenance and Solutions, LLC
Address: 4924 La Crest Ct, Walkertown, NC 27051
Email: info@cmsnc.us
Phone: 336-462-5327

We determine the purposes and methods for processing your personal data and are responsible for handling your information.

2. What Information We Collect

We may collect and process the following types of data:

a. Personal Data You Provide to Us

Name
Email address
Phone number
Physical address
Payment and billing information (processed securely by our payment providers)
Messages, inquiries, reviews, feedback, or other information you submit through forms on our site

b. Automatically Collected Data

When you visit our website, we automatically collect certain technical data such as:

IP address
Browser type and device information
Operating system
Pages viewed, time spent on pages, and click behavior
Traffic patterns and website analytics
Cookies and similar tracking technologies

c. Account & Transaction Information

If you create an account or make a purchase, we collect:

Login credentials
Order history
Service usage history

3. Legal Bases for Processing Your Data

Under GDPR, we rely on the following lawful bases to process your information:

Consent — when you subscribe to newsletters or request marketing
Contract performance — when we provide services or process payments
Legitimate interests — improving website functionality, analytics, preventing fraud
Legal obligation — complying with tax, accounting, or regulatory requirements

4. How We Use Your Information

We may use your personal data to:

Provide, operate, and improve our services
Process transactions and manage your account
Communicate with you (service updates, scheduling, billing, customer support)
Send marketing messages, but only with your consent
Analyze website performance and user behavior
Comply with legal or regulatory requirements
Enhance security and prevent fraudulent activity

We will not use your data for purposes that are incompatible with those listed above.

5. How We Store and Protect Your Information

Our website is hosted on the Wix.com platform. Wix stores your data on secure servers protected by firewalls and industry-standard safeguards.

We retain your personal data only for as long as necessary for the purposes for which it was collected, or as required by law.

6. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties such as:

Wix.com (website hosting and database storage)
Payment processors (Wix Payments, PayPal, Stripe, etc.)
Service providers who support our operations (email services, analytics, customer support tools)
Professional advisors, if legally required
Law enforcement or authorities when necessary to comply with legal obligations

All third parties must comply with data protection regulations and safeguard your information.

7. International Data Transfers

Because Wix and other service providers may operate globally, your data may be transferred outside your country. These transfers are protected through legally approved safeguards such as Standard Contractual Clauses.

8. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights:

Right to access — request a copy of your personal data
Right to rectification — correct inaccurate or incomplete data
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to object to processing
Right to data portability
Right to withdraw consent at any time

To exercise any of these rights, email us at info@cmsnc.us or call 336-462-5327.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Analyze website traffic
Improve user experience
Personalize content
Provide functionality such as login and shopping cart features

You can manage your cookie preferences through your browser settings.
If you’d like, I can also create a standalone Cookie Policy for you.

10. Marketing Communications

We send marketing emails only if you’ve opted in.
You may unsubscribe at any time by clicking the link in the email or contacting us.

11. Communications With You

We may contact you via:

Email
Phone
Text message
Postal mail

Reasons for contact may include:

Account updates
Billing or payments
Service notifications
Surveys or feedback requests
Marketing (only with consent)
Legal or contractual notices

12. Children’s Privacy

Our services are not directed to children under the age of 16.
We do not knowingly collect personal data from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Any updates will be posted here, and the “Last Updated” date will be revised accordingly.

14. Contact Us

If you have questions, concerns, or requests regarding your personal data, please contact us:

Concrete Maintenance and Solutions, LLC
📍 4924 La Crest Ct, Walkertown, NC 27051
📧 info@cmsnc.us
📞 336-462-5327